Service has become our company main strength to strivefor customer satisfaction and recomendation as a leading laser machine supplier. We dedicate to offer an excellent  all stage service which include :

 

Product Marking Evaluation

We are welcoming interested parties who want to do Product Marking Evaluation, simply by sending us a sample of your product. We will provide test markings on your product  according  to your specification. We will evaluate alternative marking methods and return the samples to you with results of testing including an estimated budgetary price proposal.

Send samples to:

FUSION LASER TECHNOLOGY
Mutiara Taman Palem Blok D1/6
Jakarta barat 11730 – Indonesia

 

Pre-sale Services

Customers welcome to visit  for systems training on the principles of laser or if necessary, our    engineers can go to the customer’s location for the training.

(Hardware and SoftwareTraining Services – Introduction of principles of laser, Laser equipment system components,. Operation procedures, Maintenance of optical devices, Troubleshooting , Commonly used mapping software, such as CORELDRAW, AUTOCAD, 3D MAX.)

 

In-sale Services

At your convenience, we will support to arrange and manage packaging, freight and delivery of equipment to the designated location. We could also provide *Equipment Exchange / Loaner Program* to our customer.

 

After-sale Services

A. In-warranty Services

Providing one-year free warranty (excluding consumables), on-site equipment inspections on a regular basis, Technical phone support, Response Within 24 hours upon receiving the notice of customer service, and *maximum of three working days service team personnel shall arrived at the client’s site.*

 

B. Past Warranty Services

In addition to the one-year free warranty, customers can also enjoy the life-long maintenance service, with affordable prices,  Users can enjoy free software upgrading, and  technical guidance, In the life-long maintenance period, we shall charge for the replaced parts due to equipment damages at their cost.

 

* ( Limited to Indonesian company only )